Customer Cancellation Information

As a tourism business, what are your rights and responsibilities when a customer cancels a booking and wants a refund?

How do you maintain good customer relations in this situation, while still protecting your business?

There are a range of resources that provide guidance on cancellation rights and responsibilities, including how to use a cancellation policy to avoid many potential problems.

A cancellation policy should explain what happens if either you or a customer cancels a booking and must comply with the law.

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