Customer Cancellation Information
As a tourism business, what are your rights and responsibilities when a customer cancels a booking and wants a refund?
How do you maintain good customer relations in this situation, while still protecting your business?
There are a range of resources that provide guidance on cancellation rights and responsibilities, including how to use a cancellation policy to avoid many potential problems.
A cancellation policy should explain what happens if either you or a customer cancels a booking and must comply with the law.
More information:
- Consumer Affairs Victoria - When customers cancel - guide for tourism businesses
- NSW Fair Trading Travel Affected By Bushfires
- Australian Competition and Consumer Commission Travel and Accommodation: An industry guide to Australian Consumer Law