AGM Workshop and Luncheon
CO-CREATING A FUTURE PROOF MURRAY REGION WORKSHOP
Thursday 19th October 2017
Workshop – 9.00am – 11.30am – Henry’s Bridge Hotel, 1 Hopwood Place Echuca
In this collaborative, engaging and interactive workshop, we’ll be opening up and examining the issues underlying how we provide information services to Visitors in our region.
Facilitated by Peter Turner from Customer Frame, we’ll be engaging you on a journey of:
• why information provision is critical to region success
• connecting to the need for change
• understanding where we are today – obstacles + opportunities
• visioning where we want to be in the future
• what customers need and expect, and
• begin to unpack the collective opportunities on how to get there.
This session will provide crucial input that will help shape the definition, development and delivery of a revised Visitor Information model as part of a wider Visitor Servicing Strategy for our region.
Who should attend?
This workshop is designed for Visitor Information Centre Managers and their teams and Local Government tourism staff.
AGM LUNCHEON
Thursday 19th October, 12.00pm – 2.00pm – MV Mary Ann
Please join us after the workshop for Murray Regional Tourism’s AGM luncheon, which will take place during a cruise along the majestic Murray River on board the MV Mary Ann.
Luncheon keynote address: The ultimate reason we exist: our customers Peter Turner from Customer Frame will be sharing global insights and perspectives on the changing nature of business, the need for being customer-centred, future customer needs and trends – and that mastery doesn’t come from ‘band-aid’ solutions.
He will demonstrate the positive elements and economics behind customer-led strategy that industry leaders like Apple, HP and Australia’s big 4 banks know to fuel their growth.
Using insightful and engaging examples from around the globe, making these relevant to our region, his session is destined to be provoke your thinking on how we strategically develop Visitor Services across the Murray Region.
Peter Turner MBA B.Bus FRSA Partner – CUSTOMER FRAME
Peter is a global leader in transforming SMEs, large businesses and organisations through the eyes of their customers. As a customer strategy catalyst, he brings over 15 years of experience in consulting projects for both commercial and government organisations in the UK, Australia and throughout Europe. With unrivalled global business credentials and an enviable cross-industry portfolio – American Express, PPQ, EFTPOS, RICOH, DEFRA, HMRC & BusinessLink – he is known to be one of the founding technicians of customer-led change, with a style that is engaging and thought provoking.
The event will conclude at 2.00pm. There is no charge to attend.
Register for the workshop and luncheon